Answer your customer’s inquiry via your LiveAgent dashboard, and they will receive the response on their Viber app.

As mentioned above, there’s no need to have any other devices on hand. Responding to Viber text messages through the LiveAgent dashboard.There’s no need to monitor your smartphones or desktop app for new messages. Receiving Viber text messages and converting them into tickets.LiveAgent’s Viber help desk software integration will be capable of: We’ve compiled a list of the integration’s core features, to give you an idea of how using Viber for customer service can improve your team’s productivity and increase customer satisfaction. While still providing a powerful service, Viber offers more versatility than WhatsApp.Viber messages in LiveAgent What can you do with the integration? WhatsApp lacks the functionality of Viber, which has integrated telephone, gaming, and other features into its service. Alongside this, the service also offers the option of paying for individual phone calls rather than a monthly service cost. Skype offers the option of receiving calls and texts from phones by purchasing a unique number. All three of these apps are free to use and provide voice and video calls to any of your contacts who has installed the service. Two of the fiercest competitors of Viber are Skype and WhatsApp. Some users have made comments on the market being oversaturated and requiring multiple apps to communicate with everyone they know. This may be attributed to the anystrain of many users at once and other issues. This app may occasionally glitch, crash, or lag. The app also presents an additional service plan that allows you to contact any phone worldwide for under $6 per month. It also has a similar feature to competitor Snapchat, where messages delete themselves after a certain period of time additionally, taking screenshots of conversations will notify the other members of the chat. The developers made it a promise to keep their users safe, preventing any sale of information. Viber’s encryption is state of the art, providing users with a secure system without viewing personal data. This app offers video calling, stickers, and cross-platform communications. Much like other apps and services of the same style, Viber also provides additional features. Communications can be accomplished over long distances and even across the world. Viber is, effectively, a telephone that can be used on your computer to talk to anyone who also has the service.

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